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JETINDER P. GARG 4721 Jane Street, Toronto, Ontario M3N 2K8 (416) 665-0899 or e-mail [email protected] Web Page: http://business.fortunecity.com/huntsman/404 CAREER OBJECTIVE: To obtain an a progressive position in IT Business Analysis EDUCATION: Honors Bachelor of Business Administration, York University � Major: MIS/Business Management � $10,000 Academic Scholarship Business Process Development, York University's Executive Development Program WORK EXPERIENCE: MIS Project Manager, CANUSA-DSG Manufacturing, 1998-Present � Organized Intranet, EDI, and Electronic Commerce initiatives. Developed processes, consulted with outside vendors, and designed implementation plans. Managed programmers, consultants, and functional managers to adhere to budgets/plans. Completed projects ahead of schedule, reduced order processing costs by 50%. � Designed and implemented several Business Process Re-engineering projects with BPCS AS/400 operating system. Worked with Order Desk, Manufacturing scheduling/operations to map current processes. Developed documentation, and coordinated seminars to train staff in UK, domestic operations, and US. Achieved payback in the form of reduced customer complaints, late shipments, and cost. � Directed international sales and marketing organizations through the development of an ACT relational/direct marketing database. Designed database structure, trained sales managers in the US, CAN, and UK. Controlled process and presented results to VP on a monthly basis. � Provided technical, installation, & call center support for Novel 3.02, Louts Notes 4.6, Netware, TCP/IP, IBM, Compaq, Dell, PC's and HP printers. Coordinated all support functions to achieve the highest in user support. Reduced computer related downtimes by over 50%. ERP Software Implementation Management, Descartes Systems, 1997-1998 � Provided consulting services to clients during the installation of EPR software: integrated sales, purchasing, inventory, and accounting/financial functions. Installed software and trained new users. Developed post-installation documentation and procedures. � Consulted with senior managers to develop a process overview of existing operations for various clients. Constructed a process map of the business to implement software solutions aimed at automating and consolidating operations. Made presentation to management and tabled recommendations. JETINDER P. GARG 4721 Jane Street, Toronto, Ontario M3N 2K8 (416) 665-0899 or e-mail [email protected] Web Page: http://business.fortunecity.com/huntsman/404 Business Process & Logistics Manager, United Parcel Service , 1993-1995, 1997 � Researched customer segments to develop sales leads for business development group. Worked with Dun & Bradstreet Database File to develop customer target lists that would model typical United Parcel Service Canada Ltd. customers. This project increased revenues by 1.2 million dollars. � Organized a group of cross-functional company directors to analyze current trends and develop initiatives aimed at product growth and cost containment. Presented plans with all recommendations to senior staff and President. Initiatives will increase revenue by $40 Million over the next three years. � Acted as a liaison between technical programmers and front line client managers. Designed software functionality to better match our client's business processes. Tabled recommendations and presented results to clients and senior managers. Project Manager, IBM Celestica, 1996 � Used the BPCS manufacturing system to develop business level reports to analyze variances and cost drivers. Programmed BPCS system with expense allocation changes. Improved forecasting accuracy by 17%. Received an "Unlimited Solutions" award for superior performance. � Coordinated and prepared yearly profit plan for IBM-Celestica. Developed spreadsheet templates and costing flow methodologies for over 30 separate business units. Negotiated costing allocations and charges between the units. Reported results to Planning Manager and Controller. � Organized various meetings with the business units within IBM-Celestica to review cost, revenue, and profit results. Made constant changes to cost allocation methodologies to more accurately plan and control results. � Analyzed internal financial reporting to assess information needs. Used the BPCS manufacturing system to develop a monthly forecasting template to bridge site results with corporate goals and objectives. Presented results to senior staff. COMPUTER: � Expert User: Access, MS Office, Internet, Lotus 123, WordPerfect, Oracle databases, ACT 3.0 & 4.0: Symantec, PC Anywhere � ERP Systems: BPCS, PRISM, Descartes Financials: V5 & V6 � Platform: UNIX, WINDOWS, AS400, MAINFRAME/Misc. Windows 95, Windows NT, Novell | |||||||||||||||||||||||
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